FAQs

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Faqs

Frequently Asked Questions

Discover African heritage through a modern lens. Explore thoughtfully crafted apparel that blends timeless cultural influences, intricate detailing, and contemporary elegance—made to order for those who appreciate authentic style with a global perspective.

Are your products available for immediate purchase?

Our products are made to order, so availability, customization, pricing, and production requirements may need to be confirmed before an order is finalized.

How do I place an order?

Browse our collection and select the item you are interested in. Click “Request This Item” and complete the inquiry form with your details and any customization requirements. We will review your request and contact you to confirm the details.

Can I customize an item?

Yes, customization may be available depending on the product. You can include your preferred size, color, materials, design changes, or other requirements in your order request.

Yes. If you see an item you are interested in, you can submit a request for that specific item. We will review the request and confirm whether it can be made again and what options are available.

How long does production take?

Our products are individually prepared after your order is confirmed. Please allow approximately 2–3 weeks for production, plus applicable shipping time.

Will the price shown on the website be the final price?

Prices may vary depending on the product, size, quantity, customization, and other requirements. If a starting price is displayed, the final price will be confirmed before production begins.

How will I know if my order can be made?

Once you submit your request, we will review the product and your requirements with our production/making partner. We will then contact you to confirm availability, customization options, pricing, and production details.

When do I make payment?

Payment arrangements will be discussed after your order details, availability, customization, and final price have been confirmed.

Do you ship?

Shipping options and costs depend on the order and destination. We will confirm applicable shipping details before the order is finalized.

Can I request a custom order that is not shown on the website?

Yes. If you have a specific idea or request, contact us and provide as much detail as possible. We will let you know what may be possible.

Can I order multiple quantities of an item?

Yes. You can specify the quantity you need when submitting your order request. We will confirm production availability and pricing based on your requested quantity.